These Terms of Service ("Terms") govern your use of Masteria's AI coaching platform and services. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use our services.
Service Description
Masteria provides an AI-powered coaching platform that enables users to:
AI Coaching
• Create personalized AI coaches
• Generate coaching content and responses
• Manage coaching sessions and activities
• Track progress and outcomes
Platform Features
• Data source integrations
• Activity logging and analytics
• Email notifications and communications
• Subscription management
User Accounts and Registration
Account Creation
• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to use our services
• One account per person unless explicitly permitted
Account Responsibilities
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• Keep your account information up to date
• Do not share your account credentials with others
Acceptable Use Policy
Permitted Uses
• Personal and professional coaching purposes
• Creating and managing AI coaches for legitimate coaching needs
• Integrating with authorized data sources
• Sharing coaching content with intended recipients
• Using features as designed and intended
Prohibited Uses
• Violating any applicable laws or regulations
• Harassing, abusing, or harming others
• Creating false or misleading information
• Attempting to reverse engineer our systems
• Using our services for spam or unsolicited communications
• Sharing inappropriate or offensive content
Subscription and Payment Terms
Subscription Plans
• We offer various subscription plans with different features and limits
• Plans are billed on a recurring basis (monthly or annually)
• Pricing is subject to change with notice
• Free trial periods may be offered at our discretion
Payment Terms
• Payments are processed through secure third-party providers
• You authorize us to charge your payment method for recurring fees
• Failed payments may result in service suspension
• Refunds are provided according to our refund policy
Cancellation
• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial billing periods
• Data may be retained according to our data retention policy
Intellectual Property Rights
Our Rights
• We retain all rights to our platform, technology, and content
• Our trademarks, logos, and branding are protected
• You may not copy, modify, or distribute our proprietary materials
• We may use anonymized data to improve our services
Your Content
• You retain ownership of content you create using our services
• You grant us a license to process and store your content
• You are responsible for ensuring you have rights to your content
• We may remove content that violates our policies
Data and Privacy
Your privacy is important to us. Our collection and use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Processing
• We process data to provide our services
• Data is stored securely and encrypted
• We do not sell your personal data
• You control your data and can export it
Third-Party Services
• We may use third-party services for specific functions
• These services have their own privacy policies
• We ensure they meet our privacy standards
• You can opt out of certain integrations
Service Availability and Support
Availability
• We strive to maintain high service availability
• Scheduled maintenance may temporarily affect service
• We are not liable for service interruptions
• We will provide notice of planned maintenance when possible
Support
• Support is available through our designated channels
• Response times may vary based on subscription level
• We provide documentation and help resources
• Support does not include custom development
Disclaimers and Limitations of Liability
Service Disclaimers
• Our services are provided "as is" without warranties
• We do not guarantee specific coaching outcomes
• AI-generated content should not replace professional advice
• We are not responsible for decisions made based on our services
Limitation of Liability
• Our liability is limited to the amount you paid for our services
• We are not liable for indirect, incidental, or consequential damages
• Some jurisdictions do not allow liability limitations
• These limitations apply to the fullest extent permitted by law
Indemnification
You agree to indemnify and hold harmless Masteria, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
• Your use of our services
• Your violation of these Terms
• Your content or communications
• Your violation of any third-party rights
Termination
By You
• Cancel your subscription at any time
• Delete your account through settings
• Stop using our services
• Contact us for account deletion
By Us
• Violation of these Terms
• Non-payment of fees
• Extended inactivity
• Legal or regulatory requirements
Governing Law and Disputes
These Terms are governed by the laws of France. Any disputes will be resolved in the courts of France.
We encourage resolving disputes through direct communication before pursuing legal action.
Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by:
• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform
Your continued use of our services after changes constitutes acceptance of the updated Terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Entire Agreement
These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Masteria regarding your use of our services. These Terms supersede all prior agreements and understandings.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email
legals@masteria.co
Address
Blocs - 84206020400034 Jonathan Serra 23 rue de Périgueux 24300 NONTRON FRANCE